Knowledge Base Guide
Learn how to train Curra using your store knowledge, FAQs, PDFs, and policies.
What is the Knowledge Base?
The Curra Knowledge Base helps the AI understand your ecommerce store, products, shipping rules, refund policies, FAQs, and support workflows.
Add FAQs
You can manually add frequently asked questions and answers from the dashboard. Curra uses this information to generate accurate support replies.
Upload PDFs
Upload shipping policies, refund policies, product documents, and support guides in PDF format.
Supported documents:
- Shipping policies
- Refund & return policies
- Product guides
- Store FAQs
- Support documents
Improve AI Responses
The more accurate and detailed your knowledge base is, the better Curra can answer customer questions automatically.
Best Practices
- Keep answers short and clear
- Update policies regularly
- Add common customer questions
- Upload clean readable PDFs
- Review AI responses periodically