Refund Policy

1. Overview

At Curra, we aim to provide reliable AI-powered ecommerce customer support services. This Refund Policy explains when refunds may or may not be provided.

2. Subscription Payments

Curra may offer monthly, yearly, or custom subscription plans. By purchasing a paid plan, you agree to recurring billing unless canceled before the next billing cycle.

3. Refund Eligibility

Refund requests may be considered if:

• You were charged incorrectly
• You experienced major technical issues caused by Curra
• The service could not be reasonably used as intended

4. Non-Refundable Situations

Refunds may not be provided for:

• Partial usage of subscription periods
• Change of mind after purchase
• User configuration issues
• Violation of our Terms & Conditions
• Services already substantially used

5. Cancellation

You may cancel your subscription at any time. After cancellation, your plan will remain active until the end of the current billing period unless otherwise stated.

6. Processing Time

Approved refunds may take several business days to process depending on your payment provider or banking institution.

7. Contact

For refund-related questions, contact:
support@curra.online